Salesforce (NYSE:CRM) on Thursday announced new data and artificial intelligence solutions for health-care workers that could help lessen their burdensome administrative workloads.
The first tool is called Einstein Copilot: Health Actions, and it will allow doctors to book appointments, summarize patient information and send referrals by prompting AI with conversational language, according to a release. Salesforce also announced Assessment Generation, which will allow organizations to digitize health assessments like surveys without having to manually type or code them, the release said.
Both features are built on the company’s Einstein 1 Platform, which health organizations can use to bring medical data from disparate sources like insurance claims systems and electronic health records into one place.
Labor-intensive administrative tasks like filing paperwork are a big problem for health-care workers. It’s one of the leading drivers of burnout among physicians, according to a recent survey from Athenahealth. More than 90% of physicians report feeling burned out on a “regular basis” the survey found, and 64% of doctors said they feel overwhelmed by administrative requirements.
Salesforce said doctors can use Einstein Copilot: Health Actions to generate a patient summary that includes details like patients’ medications, clinical service requests, diagnoses and tests. By generating a summary with AI, physicians would no longer need to spend time looking up all those components independently.
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